As more publishers are being asked to complete the phone verification process, we’ve received a number of puzzled emails from our international community asking about the prompt to ‘press the pound key’. To clarify, the ‘pound key’ refers to the ‘#’ symbol (also known as the hash key), and not the ‘?’ symbol. The pound/hash key can typically be found below the ’9′ key.
We’re working on perfecting our non-US English, and we apologise for any confusion caused 
Posted by Arlene Lee – AdSense Publisher Support
