http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=35291

# Choose wisely.

While you consider whether to go with an SEO, you may want to do some research on the industry. Google is one way to do that, of course. You might also seek out a few of the cautionary tales that have appeared in the press, including this article on one particularly aggressive SEO: http://seattletimes.nwsource.com/html/businesstechnology/2002002970_nwbizbriefs12.html. While Google doesn’t comment on specific companies, we’ve encountered firms calling themselves SEOs who follow practices that are clearly beyond the pale of accepted business behavior. Be careful.

http://seattletimes.nwsource.com/html/businesstechnology/2002002970_nwbizbriefs12.html

Internet Advancement told to refund clients

SEATTLE — The state attorney general said yesterday Redmond-based Internet Advancement must pay penalties for failing to get its customers top placement on major search engines.

Internet Advancement, which also goes by 4GreatBuys.com, must refund customers, pay $24,432 to the state for costs incurred and a civil penalty of $25,000.

The company had promised to get its customers ranked in the top 10 to 20 results on the search engines for $980 to $1,500 in set-up fees and monthly fees of $79.80 to $89.95.

The case involved “search engine optimization” services, which attempt to get businesses high placement in search-engine results.

“Internet Advancement misrepresented its success rate, promised more than it could deliver, then refused to provide refunds to customers who didn’t get what they paid for,” said Attorney General Christine Gregoire.

She said the Attorney General’s Office, the Federal Trade Commission and the Better Business Bureau received more than 100 complaints from customers around the country.