Previous experience and case studies allowed me to put those general points when looking to enhance your usability.Enhance all trust and action factors and please check all those points when Testing any online or Mobile Interface :
Some sites provide a wealth of information but I found they have
- Weak navigation support and in-site search function
- Inconsistent branch homepages derived from inconsistent branch operations
- Poor interactive application generating negative user experiences, and
- Lack of content to assist potential customers starting a business.
- Excessive flashing advertisements, scrolling texts and moving graphics
Hold and maintain an effective forum to provide online customer support.
Recommendation to improve the usability of your homepage :
- Reduce flashing and moving graphics
- Enhance search and navigation functions
- Improve interactive applications
- Establish web design guidelines
- Increase business banking content, and
- Standardise branch operations.
